Dispute Resolution Center

File a Complaint Against a Bookmaker

Has a verified sportsbook refused to pay your legitimate winnings, unjustly locked your account, or failed to process an M-Pesa withdrawal? Submit your evidence below. Our compliance team will mediate with the operator's VIP management on your behalf.

What We CAN Do

Contact upper management directly if the bookmaker is listed as "Verified" on our site.

Investigate technical API failures (e.g., stuck Mobile Money transactions).

Downgrade or Blacklist operators who systematically violate player rights.

What We CANNOT Do

Force a bookmaker to pay you. We are not a legal court or a national regulatory body.

Help you if you breached T&Cs (e.g., creating multiple accounts, underage gambling, failing KYC).

Mediate disputes for offshore, unlicensed bookmakers not listed on our directory.

Submit a Dispute Ticket

Please provide accurate information. False claims will be dismissed immediately.

Bookmaker Name

Your Username / Account ID

Disputed Amount & Currency

KYC (Verification) Status

Type of Issue

Detailed Description

Evidence (Screenshots / Emails) Click to upload screenshots (Max 5MB, JPG/PNG)

The Escalation Path

1. Bookmaker Support

You must first attempt to resolve this via the operator's live chat or email support. Save all chat transcripts.

2. ABG Mediation

If they ignore you for 72+ hours, submit the form here. We will ping our direct VIP affiliate managers.

3. Official Regulators

If mediation fails, your final step is filing a legal complaint with the national licensing board.

Official African Regulators

Contact these boards directly for legal intervention.

Kenya Betting Control and Licensing Board (BCLB) Visit Website →

Nigeria National Lottery Regulatory Commission (NLRC) Visit Website →

South Africa National Gambling Board (NGB) Visit Website →

Ghana Gaming Commission of Ghana Visit Website →